Frequently Asked Questions

About 'Booking & Payment'

On this page, you can find an overview of questions we regularly get asked. The questions have been arranged in different categories. View our answers now! Is your question not listed here? Contact us.

Frequently Asked Questions about 'Booking and payment'

On our website, pick a unit of accommodation at one of our parks for your preferred period. Book your chosen accommodation. The programme will then guide you through the rest of the process. 

By entering your name and address details you complete the booking. Afterwards, you will receive a preliminary booking confirmation by email. 

Within a few days, you will receive the definitive booking confirmation by email. This is also your invoice. 

Any questions? Please call +31 (0)222 390 112 or email us at reserveringen@krim.nl

You can book online via our website www.krim-texel.com

You can make a telephone booking on +31 (0)222 390 112.

You can make a booking locally at reception.

You can’t reserve a holiday. You can, however, change or cancel your booking within 14 days of making the booking, at no cost.

Yes, for seasonal pitches. Call the booking department on +31 (0)222 390 112.
Unfortunately, this is not possible for any other accommodation options. However, if a unit of accommodation becomes available again, it will be instantly available via our website.

Online, you can book one unit of accommodation per booking. By telephone, we can book several units of accommodation per invoice for you.

You can book several units of accommodation by calling our booking department on +31 (0)222 390 112. They can help you find the right units of accommodation grouped together.

You can book right up to the day of arrival.

Included in the rent of a villa, bungalow, chalet and apartment:
Booking fees, bed linen for the 1st person, VAT and final cleaning.

Not included in the rent are compulsory extra charges:
Local authority charges, bed linen from the 2nd person onwards. 

One of the optional extras available is our cancellation insurance. 

You can pay the full amount at once or choose to pay in instalments. We charge an extra (‘payment convenience’) fee for the service of paying in instalments.

The Municipality of Texel charges a tourist tax per night’s stay. You can find these extra charges listed in your booking overview and at the very bottom of this page.

Students visiting Texel as part of a school trip e.g. study week are exempt from paying tourist tax.

Municipality of Texel, Department of Taxation & Real Estate, telephone number +31 (0)222 362 129. Monday to Friday incl. from 8:30 to 16:30.

After completing your booking you will have the choice of paying instantly via iDEAL (customers based in the Netherlands) or to receive an invoice (your booking confirmation is your invoice). 

Via iDEAL, you pay the full amount instantly; by invoice, you pay in instalments. If you make a last-minute booking you can also pay on arrival.

We charge an extra (‘payment convenience’) fee for the service of paying in instalments.

This depends on your payment choice i.e. instant payment in full or payment in instalments.

You can instantly pay for an online booking (via iDEAL for customers based in the Netherlands) or you can transfer the full amount to our account within 24 hours.

We also offer the option of paying your invoice in instalments as this may be more convenient for some customers. However, there is a surcharge for this service. If you pay in instalments, we expect a first instalment of 50% no later than 2 weeks after the booking date so that the booking can be made definitive. Your booking confirmation/invoice will list the remaining instalments. The final instalment is due no later than 6 weeks before arrival.

If you have made a last-minute booking other arrangements apply. These can be found on your booking confirmation/invoice.

You can pay for an online booking instantly (via iDEAL for customers based in the Netherlands). It is also possible to transfer the full amount to our account within 24 hours of booking. You can find our bank details in your booking confirmation. 

We also offer the option of paying your invoice in instalments as this may be more convenient for some customers. However, there is a surcharge for this service. 

If you have made a last-minute booking you can also pay on arrival by credit card, debit card or cash.

This depends on your chosen payment option. If you have chosen to pay instantly, the payment deadline for the full amount is within 24 hours of booking. If you have chosen for the convenience of paying in instalments, a first instalment of 50% has to be paid no later than 2 weeks after the booking date so that the booking can be made definitive.

iDEAL is a real-time payment method for customers based in the Netherlands that allows you to instantly pay for your booking during the booking process through your own bank. You pay in your familiar online payment environment, based on specific security protocols of your own bank.

You make an online booking. When paying for the booking, you have to indicate that you want to pay via iDEAL. Click on the iDEAL payment button and select your bank. You will then be redirected to your own bank where the payment instruction is waiting for you. You will be asked by your bank to enter a number of details and you authorise the payment. The amount will be instantly debited from your account and your booking will be processed. You can use iDEAL immediately without having to sign in.

De Krim Texel
Rabobank account number 3625.52.053 IBAN: NL46 RABO 0362 5520 53, SWIFT/BIC: RABONL2U for the account of De Krim Texel bookings.  

Enter your booking number (see your booking confirmation) as the payment reference.

You can see if your payment has been debited correctly from your account by checking your bank statement. 

You can also go to My Holiday to quickly and easily find a payment overview with any outstanding amounts. Alternatively, you can contact us by email or telephone (+31 (0)222 390 112) to check if we have received your payment.

We don’t send payment confirmations. You have your own bank statement as proof of payment. Your payment and booking details can also be found in My Holiday

You can find the instalment details in your booking confirmation. Alternatively, go to My Holiday for a qui ck and easy payment overview.

Contact our booking department by e-mail or phone on +31 (0)222 390 112. We will make sure that the payment is refunded to your account.

Frequently asked questions by category

Questions?

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+31 - 222 - 390 112

Monday-Friday: 9.00-18.30
Weekend: 9.00 -17.00

Frequently Asked Questions 

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+31 6 1349 1966 (whatsapp)

Daily 9.00-20.00
Response within 30 minutes

All prices of 2019 include VAT, reservation fee, final cleaning and bedlinen for the 1st person (holiday homes/furnished tents). The prices do not include the mandatory linen for the 2nd person, which cost € 8.95 pp - (holiday homes/furnished tents) evenas the tourist tax of €1.85 that is charged per night, up to 7 nights. Prices subject to change.

For group bookings, please contact the Booking office.

All prices of 2019 include VAT, reservation fee, final cleaning and bedlinen for the 1st person (holiday homes/furnished tents). The prices do not include the mandatory linen for the 2nd person, which cost € 8.95 pp - (holiday homes/furnished tents) evenas the tourist tax of €1.85 that is charged per night, up to 7 nights. Prices subject to change.

For group bookings, please contact the Booking office.

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© 2018 De Krim Texel - Legal Information 

  © 2018 De Krim Texel