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Frequently asked questions

Log into My Holiday and go to the ‘My Details’ page to change your address details.
Some changes will only be visible online after a few days.

Did you receive your leisure voucher and do you want to book your holiday again? Then use our website to find the accommodation or camping pitch of your choice in the period of your choice. When you have made your choice, please call us on +31 222-390112 to actually book your stay and redeem your voucher (so you don't make an online reservation!).

Your data will be stored in our system. You can submit an explicit request for deletion to reserveringen@krim.nl.

Within 14 days after booking, your booking can be cancelled free of charge, but only if your date of arrival is not (yet) within 28 days. It is not possible to cancel a reservation that was made 28 days or less before your arrival. 

Starting from 14 days after creating your reservation, the costs of cancellation is as follows:
- over three months before starting date 15% of the agreed upon price
- within three to two months before starting date 50% of the agreed upon price
- within two to one month before starting date 75% of the agreed upon price
- within one month before starting date 90% of the agreed upon price
- On the day of starting date 100% of the agreed upon price. 

We recommend that you take out cancellation insurance, or to participate in the cancellation fund. Read the terms and conditions here. If you completed your payment with a recreation voucher, the travel sum will be repaid as a recreation voucher as well.

For more information or reservations you can contact us:

We are available 7 days a week and speak Dutch, German and English!

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