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Frequently asked questions

After completing the booking, your reservation is final, and you have secured your chosen holiday

Within 14 days after making an online booking, it is still possible to cancel it free of charge, but only if the arrival date is not within 28 days. If the arrival date falls within 28 days, free cancellation is not possible.

From 14 days after making the reservation, cancellation fees apply. These costs are calculated as follows:

  • Cancellation more than three months before the arrival date: 15% of the total price.
  • Cancellation within three to two months before the arrival date: 50% of the total price.
  • Cancellation within two to one month before the arrival date: 75% of the total price.
  • Cancellation within one month before the arrival date: 90% of the total price.
  • Cancellation on the day of the arrival date: 100% of the total price.

To avoid unexpected costs, we recommend taking out cancellation insurance or participating in our cancellation fund. This way, you are protected against any cancellation fees.

You can easily cancel your booking by phone at 0222-390 112 or by email at reserveringen@krim.nl

Log into My Holiday and go to the ‘My Details’ page to change your address details.
Some changes will only be visible online after a few days.

Your information will be stored in our system. De Krim Texel has a privacy statement where you can read which data we require and how we use it. View the privacy statement.

You can submit an explicit request for deletion via reserveringen@krim.nl. 

For more information or reservations you can contact us:

We are available 7 days a week and speak Dutch, German and English!

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Free cancellation within 14 days*

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