FAQs

On this page, you can find an overview of questions we regularly get asked. The questions have been arranged in different categories. View our answers now! Is your question not listed here? Contact us. 

My Holiday account

My Holiday is your personal online space where all your holiday details are displayed in a clear overview: www.mijnvakantie.krim.nl 

You can create an account with the email address you used to make your booking.

Log into My Holiday and go to the ‘My Details’ page to change your address details.
Some changes will only be visible online after a few days.

Log into My Holiday and go to the ‘My Details’ page to change your name.
Some changes will only be visible online after a few days.

Currently, you can’t make a booking via My Holiday.
To make a booking, visit www.krim.nl or call us on +31 (0)222 390 112

Log into My Holiday and go to the ‘My Details’ page to change your password.

If you don’t have a password yet or have forgotten your password, click on the ‘New User/Forgot your password’ link on the Welcome page. You can request a password with the email address you used to make your booking.

If you don’t have a password yet, click on the ‘New User/Forgot your password’ link on the Welcome page.
You can create an account with the email address you used to make your booking.

Log into My Holiday and go to the ‘My Details’ page to change your email address.

The email address through which you receive your booking confirmation is also the email address of your account.

You can also e-mail or call the booking department on +31 (0)222 390 112 to check what email address you are using.

If you have forgotten your password, click on the ‘New User/Forgot your password’ link on the Welcome page.
You can request a password reset with the email address you used to make your booking.

Contact our booking department by e-mail or by telephone on +31 (0)222 390 112

If you have another or an old booking under the same email address, you are already in our system. In this case, you may not always instantly see your most recent booking after logging in. Usually, your booking will be visible the next day.  

However, if you wish, you can have this corrected immediately or as soon as possible by contacting our booking department by e-mail or by telephone on +31 (0)222 390 112

The booking confirmation you received by email is also your invoice.

Log into My Holiday to download your booking confirmation from the ‘My Documents’ page.

You can check whether a payment has been correctly debited from your account on your bank statement.

Or log into My Holiday and go to the ‘My Bookings’ page where you can find your payment overview with amounts paid and any outstanding payments.

Alternatively, you can e-mail us or call us on +31 0)222 390 112 to check whether we have received your payment in good order.

Frequently asked questions by category

Questions?

We like to help you!

+31 - 222 - 390 112

Monday-Friday: 9.00-18.30
Weekend: 9.00 -17.00

Frequently Asked Questions 

To the FAQ

+31 6 1349 1966 (whatsapp)

Daily 9.00-20.00
Response within 30 minutes

All prices of 2019 include VAT, reservation fee, final cleaning and bedlinen for the 1st person (holiday homes/furnished tents). The prices do not include the mandatory linen for the 2nd person, which cost € 8.95 pp - (holiday homes/furnished tents) evenas the tourist tax of €1.85 that is charged per night, up to 7 nights. Prices subject to change.

For group bookings, please contact the Booking office.

All prices of 2019 include VAT, reservation fee, final cleaning and bedlinen for the 1st person (holiday homes/furnished tents). The prices do not include the mandatory linen for the 2nd person, which cost € 8.95 pp - (holiday homes/furnished tents) evenas the tourist tax of €1.85 that is charged per night, up to 7 nights. Prices subject to change.

For group bookings, please contact the Booking office.

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© 2018 De Krim Texel - Legal Information 

  © 2018 De Krim Texel