FAQs 'My holiday'

My Holiday is your personal online space where all your holiday details are displayed in a clear overview: https://www.krim-texel.com/my-holiday/login

You can create an account with the email address you used to make your booking.

Log into My Holiday and go to the ‘My Details’ page to change your details.
Some changes will only be visible after a few days.

Currently, you can’t make a booking via My Holiday.
To make a booking, visit www.krim.nl or call us on +31 (0)222 390 112

Log into My Holiday and go to the ‘My Details’ page to change your password.

If you don’t have a password yet or have forgotten your password, click on the 'Create an account' or ‘Forgot password’ link on the Welcome page. You can request a password with the email address you used to make your booking.

If you don’t have a password yet, click on the ‘Forgot your password’ link on the Welcome page.
You can create an account with the email address you used to make your booking.

Log into My Holiday and go to the ‘My Details’ page to change your email address.

The email address through which you receive your booking confirmation is also the email address of your account.

You can also e-mail or call the booking department on +31 (0)222 390 112 to check what email address you are using.

If you have forgotten your password, click on the ‘Forgot password’ link on the Welcome page.
You can request a password reset with the email address you used to make your booking.

Contact our booking department by e-mail or by telephone on +31 (0)222 390 112

If you have another or an old booking under the same email address, you are already in our system. In this case, you may not always instantly see your most recent booking after logging in. Usually, your booking will be visible the next day.  

However, if you wish, you can have this corrected immediately or as soon as possible by contacting our booking department by e-mail or by telephone on +31 (0)222 390 112

The booking confirmation you received by email is also your invoice.

You can check whether a payment has been correctly debited from your account on your bank statement.

Or log into My Holiday and go to the ‘My Bookings’ page where you can find your payment overview with amounts paid and any outstanding payments.

Alternatively, you can e-mail us or call us on +31 0)222 390 112 to check whether we have received your payment in good order.