Frequently Asked Questions 'Reservation & Payment'

On our website, pick a unit of accommodation at one of our parks for your preferred period. Book your chosen accommodation. The programme will then guide you through the rest of the process. 

By entering your name and address details you complete the booking. Afterwards, you will receive a preliminary booking confirmation by email. When the full amount is paid, you will receive the final confirmation.

Any questions? Please call +31 (0)222 390 112 or email us at reserveringen@krim.nl

You can book online via our website www.krim-texel.com. 

You can make a telephone booking on +31 (0)222 390 112.

You can make a booking locally at reception.

You can’t reserve a holiday. However, within 14 days after booking, your booking can be cancelled free of charge, but only if your date of arrival is not (yet) within 28 days. It is not possible to cancel a reservation that was made 28 days or less before your arrival. 

It is not possible to be placed on a waiting list. However, if the accommodation of your choice is not available, you can leave your details by means of the form 'Booking request without obligation'. You will find this form at the bottom of every page where you can make a booking. We will then work with you to find a suitable alternative.

Online, you can book one unit of accommodation per booking. By telephone, we can book several units of accommodation per invoice for you.

You can book several units of accommodation by calling our booking department on +31 (0)222 390 112 or by mail. They can help you find the right units of accommodation grouped together.

You can book right up to the day of arrival (as long if there's availability). But in order not to run the risk that the desired accommodation is no longer available, we recommend that you book your accommodation as soon as possible.

Included in the rent of a villa, bungalow, chalet and apartment:
Booking fees, bed linen, VAT and final cleaning.

Not included in the rent are compulsory extra charges:
Local authority charges, bed linen from the 2nd person onwards. As of 2024, bed linen for the 1st person is also no longer included.

One of the optional extras available is our cancellation insurance. 

You can pay the full amount at once or choose to pay in 2 instalments. We charge an extra (‘payment convenience’) fee for the service of paying in instalments.

The Municipality of Texel charges a tourist tax per night’s stay. You can find these extra charges listed in your booking overview.

Students visiting Texel as part of a school trip e.g. study week are exempt from paying tourist tax.

For questions, please contact: Municipality of Texel, Department of Taxation & Real Estate, telephone number +31 (0)222-362174. Available from Monday to Friday incl. from 8:30 to 16:30.

After completing your booking you will have the choice of paying instantly via iDEAL (customers based in the Netherlands) or to receive an invoice (your booking confirmation is your invoice). 

Via iDEAL, you pay the full amount instantly; by invoice, you pay in 2 instalments. We charge an extra (‘payment convenience’) fee for the service of paying in instalments.

If you have made a last-minute booking, different arrangements apply, you will find these on your confirmation/invoice.

This depends on your payment choice i.e. instant payment in full or payment in instalments.

You can instantly pay for an online booking (via iDEAL for customers based in the Netherlands) If you made your reservation by phone or mail you can transfer the full amount to our account within 24 hours.

We also offer the option of paying your invoice in instalments as this may be more convenient for some customers. However, there is a surcharge for this service. If you pay in instalments, we expect a first instalment of 50% no later than 2 weeks after the booking date so that the booking can be made definitive. Your booking confirmation/invoice will list the second instalments. This is due no later than 6 weeks before arrival.

If you have made a last-minute booking other arrangements apply. These can be found on your booking confirmation/invoice.
You will receive a final confirmation once the full amount has been paid.

If you have already paid, please consider the reminder as not sent. If you have not yet paid, then we ask you to pay within the specified payment period. We cannot make exceptions to this. If you do not pay within the stipulated period, we unfortunately have to cancel your reservation.

You can book a towel package, a kitchen towel package, a shopping package or a crib, among other things. All options can be found on 'My Holiday'.

This depends on your chosen payment option. If you have chosen to pay instantly, the payment deadline for the full amount is within 24 hours of booking. If you have chosen for the convenience of paying in instalments, a first instalment of 50% has to be paid no later than 2 weeks after the booking date so that the booking can be made definitive.
You will receive a final confirmation once the full amount has been paid.

iDEAL is a real-time payment method for customers based in the Netherlands that allows you to instantly pay for your booking during the booking process through your own bank. You pay in your familiar online payment environment, based on specific security protocols of your own bank.

You make an online booking. When paying for the booking, you have to indicate that you want to pay via iDEAL. Click on the iDEAL payment button and select your bank. You will then be redirected to your own bank where the payment instruction is waiting for you. You will be asked by your bank to enter a number of details and you authorise the payment. The amount will be instantly debited from your account and your booking will be processed. You can use iDEAL immediately without having to sign in.

De Krim Texel
Rabobank account number 3625.52.053 IBAN: NL46 RABO 0362 5520 53, SWIFT/BIC: RABONL2U for the account of De Krim Texel bookings.  

Enter your booking number (see your booking confirmation) as the payment reference.

You can see if your payment has been debited correctly from your account by checking your bank statement. 

You can also go to My Holiday to quickly and easily find a payment overview with any outstanding amounts. Alternatively, you can contact us by email or telephone (+31 (0)222 390 112) to check if we have received your payment.

We don’t send payment confirmations. You have your own bank statement as proof of payment. Your payment and booking details can also be found in My Holiday. 

You can find the instalment details in your booking confirmation. Alternatively, go to My Holiday for a qui ck and easy payment overview.

Contact our booking department by e-mail or phone on +31 (0)222 390 112. We will make sure that the payment is refunded to your account.